Privacy Policy

Our Privacy Commitment

At TechMaster Sri Lanka, we understand that your personal information is valuable and deserves protection. This privacy policy explains how we collect, use, store, and safeguard your personal data when you interact with our educational platform and services. We are committed to maintaining the highest standards of data protection and transparency in all our operations.

Our approach to privacy is built on the principles of transparency, user control, and data minimization. We only collect information that is necessary to provide you with exceptional educational experiences and we never sell or rent your personal information to third parties for marketing purposes.

Information We Collect

Personal Information

When you register for our courses or create an account, we collect basic personal information such as your name, professional background, educational history, and preferred learning goals. This information helps us personalize your learning experience and provide relevant course recommendations tailored to your career objectives.

Learning Data

We track your progress through courses, quiz results, assignment submissions, and interaction with learning materials. This data enables us to provide personalized feedback, identify areas where you might need additional support, and continuously improve our educational content based on student performance patterns.

Technical Information

Our platform automatically collects technical information about your device, browser type, operating system, and internet connection. This data helps us optimize platform performance, ensure compatibility across different devices, and troubleshoot technical issues that may affect your learning experience.

Communication Records

We maintain records of your communications with our support team, instructors, and other students through our platform's messaging systems. These records help us provide consistent support, resolve issues effectively, and maintain a positive learning environment for all users.

How We Use Your Information

Educational Services

Your personal information enables us to deliver personalized educational experiences, track your learning progress, provide certificate generation, and offer career guidance based on your professional goals. We use this data to ensure you receive the most relevant and effective learning experience possible.

Platform Improvement

We analyze user behavior and learning patterns to continuously improve our courses, platform functionality, and overall user experience. This analysis helps us identify which teaching methods are most effective, where students commonly struggle, and how we can enhance our educational offerings.

Communication

We use your contact information to send course updates, important announcements, deadline reminders, and educational newsletters. You can control the types of communications you receive through your account preferences and can opt out of non-essential communications at any time.

Career Support

With your consent, we may use your professional information and learning achievements to connect you with potential career opportunities, provide industry insights, and offer job placement assistance. This service is optional and can be disabled through your account settings.

Data Storage and Security

Security Measures

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security infrastructure includes encryption for data transmission, secure server environments, regular security audits, and strict access controls for our staff members.

Data Storage

Your personal information is stored on secure servers with multiple layers of protection. We regularly backup your data to prevent loss and ensure continuity of your learning experience. Data centers are selected based on their security certifications and compliance with international data protection standards.

Access Controls

Access to your personal information is strictly limited to authorized personnel who require this data to perform their job functions. All staff members undergo privacy training and are bound by confidentiality agreements. We maintain detailed logs of data access for security monitoring purposes.

Data Retention

We retain your personal information for as long as necessary to provide our educational services and comply with legal obligations. Learning records and certificates are maintained for extended periods to support your professional development and career advancement throughout your life.

Information Sharing

Educational Partners

We may share certain information with trusted educational technology partners who help deliver course content, provide specialized learning tools, or enhance your educational experience. These partners are bound by strict confidentiality agreements and are only permitted to use your information for the specific services they provide.

Certification Bodies

When you complete courses and earn certifications, we may share your achievement information with relevant industry certification bodies or professional organizations. This sharing enables third-party verification of your credentials and enhances the value of your certifications in the job market.

Legal Requirements

We may disclose your personal information when required by law, court order, or government regulation. In such cases, we will make reasonable efforts to notify you unless legally prohibited from doing so. We carefully review all legal requests to ensure they are valid and necessary.

Business Transitions

In the event of a merger, acquisition, or sale of business assets, your personal information may be transferred to the new entity. We will provide notice of such changes and ensure that any new organization continues to honor the privacy commitments outlined in this policy.

Your Privacy Rights

Access and Correction

You have the right to access, review, and correct your personal information stored in our systems. Through your account dashboard, you can view most of your personal data and make updates as needed. For information not accessible through your account, you can submit a request through our support channels.

Data Portability

You can request a copy of your personal information in a structured, commonly used format. This includes your learning records, course completions, and other data associated with your account. We aim to fulfill such requests within reasonable timeframes while ensuring data security.

Deletion Rights

You may request deletion of your personal information, subject to certain limitations related to legal requirements and legitimate business interests. Please note that deleting your account information may result in loss of access to your courses, certificates, and learning history.

Communication Preferences

You can control the types of communications you receive from us through your account settings. You can opt out of marketing communications while still receiving essential service notifications, course updates, and important announcements related to your educational programs.

Children's Privacy

Age Requirements

Our educational platform is designed for adult learners and professional development. We do not knowingly collect personal information from individuals under the age of 18 without appropriate parental consent. If we discover that we have inadvertently collected information from a minor, we will take immediate steps to delete such information.

Parental Controls

For educational programs that may be suitable for younger learners, we require parental consent and provide parents with control over their child's personal information. Parents can review collected information, request corrections, and request deletion of their child's data at any time.

Special Protections

When we do collect information from minors with proper consent, we implement additional safeguards to protect their privacy and ensure their safety in our learning environment. This includes enhanced moderation of communications and stricter limits on information sharing.

International Data Transfers

Global Operations

As part of our educational services, your personal information may be transferred to and processed in countries other than your country of residence. We ensure that all international data transfers comply with applicable privacy laws and are protected by appropriate safeguards.

Transfer Safeguards

When transferring your personal information internationally, we use standard contractual clauses, adequacy decisions, or other legally recognized mechanisms to ensure your data receives equivalent protection regardless of where it is processed.

Regional Compliance

We comply with regional privacy regulations and maintain data processing practices that meet the requirements of various jurisdictions. This includes implementing additional protections where required by local laws and regulations.

Policy Updates

Regular Reviews

We regularly review and update this privacy policy to ensure it remains current with our practices, technology developments, and legal requirements. Our privacy practices evolve as we introduce new features and services to enhance your educational experience.

Notification Process

When we make significant changes to this privacy policy, we will notify you through prominent notices on our platform, direct communications, or other appropriate channels. We encourage you to review updates to stay informed about how we protect your information.

Continued Use

Your continued use of our educational platform after policy updates indicates your acceptance of the revised terms. If you do not agree with changes, you may discontinue using our services and request deletion of your personal information.

Third-Party Integrations

Educational Tools

Our platform may integrate with third-party educational tools, coding environments, and learning management systems to enhance your educational experience. These integrations may involve sharing certain information to provide seamless functionality across platforms.

Social Features

If you choose to use social features such as connecting with other students or sharing achievements on social media, you may be sharing information with third-party platforms. We encourage you to review the privacy policies of these platforms to understand their data practices.

Analytics Services

We may use third-party analytics services to better understand how our platform is used and to improve our educational offerings. These services may collect information about your interactions with our platform using their own cookies and tracking technologies.